Distance Sales Agreement
ARTICLE 1: PARTIES AND PRODUCT/SERVICE(S)
1.1 SELLER/NULL COFFEE ROASTERS:
Title: Null Coffee Roasting Workshop Manufacturing Industry. And Trade. Inc.
Address: Acıbadem Mah. Ata St. No: 10/A1, Kadıköy, Istanbul
Phone: 0 216 324890
Email: info@null.coffee
1.2 BUYER:
Delivery Person
Name / Surname / Title:
Turkish Identity Number :
Address:
Mobile phone :
Email :
ARTICLE 2: PRODUCT/SERVICE(S) AND FEATURES
BUYER has purchased the products whose features are specified in this contract and preliminary information form, which he has approved by marking below. The type, quantity, brand, sales price including VAT, payment method, alternative product preference of the purchased Product//Service are as follows.
ARTICLE 3: SUBJECT
The subject of this Agreement; Consumer No. 6502, regarding the sale and performance of the products/services specified in Article 2, having the qualifications mentioned in this Agreement and the preliminary information form, which the BUYER purchased electronically from the SELLER's website www.null.coffee . It is the determination of the rights and obligations of the parties in accordance with the provisions of the Law on Protection and Distance Contracts Regulation.
BUYER, basic characteristics of the products subject to sale, sales price, payment method, etc. He accepts and declares in accordance with the provisions of this Agreement that he is aware of all preliminary information regarding the product subject to sale, that he has approved this preliminary information electronically and subsequently purchased the product electronically. The preliminary information form and the invoice containing the fees for the products/services to be sent on behalf of the BUYER are an integral part of this Agreement.
ARTICLE 4: PROVISIONS RELATED TO PAYMENT AND DELIVERY
4.1. BUYER is obliged to pay the above-mentioned prices for the products/services subject to the contract, based on the total order amount.
4.2. In order for the Agreement to be concluded, this Agreement must be approved electronically by the BUYER.
4.3. The product/services subject to the contract are delivered/performed to the person/organization at the address specified by the order BUYER within 10 days at the latest following the payment of the product/service fees, depending on the distance of the BUYER's residence and the seasonal and weather conditions of the product/service for each order. .
4.4. For the delivery of the product/service subject to the contract, this Agreement must be approved electronically and delivered to the SELLER and the price must be transferred to the SELLER's account via the payment method preferred by the BUYER. If the price of the product is not transferred to the SELLER's account or is canceled in the bank records, the SELLER is deemed to be free from the obligation to deliver the product.
4.5. BUYER accepts and declares that he/she has read and informed all information regarding the basic characteristics of the product/service subject to the contract, sales price, payment method and delivery and has given the necessary confirmation electronically.
4.6. If the product/service subject to the contract will be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery. In this case, all responsibility belongs to the BUYER.
4.7. If requested during the delivery of the product/service, he/she must show a valid ID card, allow the relevant identification information to be recorded and sign at the relevant places, otherwise the product/service will not be delivered,
4.8. SELLER is responsible for delivering the product/service subject to the contract intact, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.
4.9. The SELLER cannot be held responsible for the ordered product not being delivered to the BUYER due to any problems that the cargo company may encounter during the delivery of the product to the BUYER.
4.10. The SELLER will be relieved of its liability by notifying the BUYER of the situation, provided that it is based on a justified reason, before the fulfillment of the product/service subject to the order becomes impossible and/or the performance obligation arising from the Contract expires. In such a case, if payment has been made by the BUYER; Payment will be refunded to the BUYER.
4.11.After the delivery of the product, if the relevant bank or financial institution does not pay the price of the product to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons, which is not due to the BUYER's fault, provided that the product has been delivered to the BUYER. It must be sent to the SELLER within 3 days. In this case, shipping costs belong to the BUYER. If the product/service is used by the BUYER or if it is not possible to return it for another reason, the product/service fee will be paid to the BUYER and the SELLER within the same period.
4.12.If the SELLER cannot deliver the product/service subject to the Contract within the period due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent transportation or interruption of transportation, it is obliged to notify the BUYER of the situation. In this case, the BUYER may exercise one of the rights to cancel the order, replace the product subject to the Contract with a comparable product, if any, and/or postpone the delivery period until the hindering situation disappears. If the BUYER cancels the order, the amount paid will be paid in cash and in lump sum within 10 days.
4.13. In case the product/service subject to the contract is not in stock and/or the product/service does not arrive or is damaged due to seasonal and weather conditions, the SELLER must inform the BUYER of the situation and the total price paid by the BUYER must be returned to the BUYER within 10 days at the latest. Provided that the SELLER has the right not to deliver the product/service subject to the Contract.
4.14. Persons under the age of 18 cannot shop from the SELLER website, even if products/services intended for children are offered for sale.
4.15. Prices of products/services are displayed on the site in Turkish Lira with value added tax added. BUYER can shop on the website by credit card, money order or EFT. Orders placed by credit card cannot be processed as soon as they are placed, and it is possible to process such orders as soon as the SELLER officials detect that the amount to be paid by the BUYER in accordance with this Agreement is blocked from the credit card or that the money transfer - EFT amount in this amount has reached the SELLER's account. In case of payment by money order or EFT, orders are canceled if the BUYER's payments are not received in the SELLER's account within two days.
4.16. BUYER will inspect the product/service subject to the contract before receiving it; dents, broken, packaging torn, etc. Damaged and defective products/services will not be received from the cargo company. The product/service received will be deemed to be undamaged and intact. The BUYER is responsible for carefully protecting the product/service after delivery.
4.17. Shipping fee is not included in the product price. The shipping cost belongs to the BUYER and will be determined according to the product/service amount. However, if the price of each order exceeds 900.TL, the shipping fee will not be borne by the BUYER, but will be covered by the SELLER.
4.18. The SELLER is not responsible for any deductions made by banks under the name of transfer fees or other names during payments. In this context, the BUYER accepts that he will confirm information such as interest rate, transfer fee, default interest provisions in forward purchases with his Bank and that the said provisions will be determined according to the principles of the contract between him and his Bank.
4.19. In case of a credit card refund request, it is not possible to give a cash refund to the BUYER. The SELLER's obligation consists of paying the amount purchased with the card to the bank. Credit card refunds are made within the framework of the Banks' existing refund procedures and within the agreements made by the SELLER with the Banks. In this context, in installment shopping refunds, the BUYER already accepts that he knows that the Bank can pay him in installments, regardless of the number of installments in which he purchased the product, and that he consents to this. Even if the SELLER gives a one-time refund order to the bank, the refund can be transferred to the credit cards by the Bank in the form of an installment refund to the card every month. BUYER undertakes to have read and accepted this article.
4.20. This service is intended for retail sale and end use only. Even if a preliminary information form and/or sales contract has been created for wholesale and/or resale orders, the SELLER reserves the right to cancel the order and not deliver it. For wholesale and/or resales, the SELLER can also be contacted via info@null.coffee or the SELLER phone number specified on the website.
4.21. This Agreement becomes valid after it is approved electronically by the BUYER and received by the SELLER.
ARTICLE 5: RIGHT OF WITHDRAWAL
BUYER; In distance contracts for the sale of goods, the customer has the right to withdraw from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the product to himself or to the person/organization at the address indicated, without assuming any legal or criminal liability and without giving any justification. Expenses arising from the exercise of the right of withdrawal belong to the SELLER. In order to exercise the right of withdrawal, a notification must be made by registered mail, fax, telephone or e-mail to the SELLER's address stated above within 14 days and the product(s) must be undamaged as it reaches the BUYER. If the right of withdrawal is exercised, it is mandatory to return the copy of the cargo delivery report stating that the product/products delivered to the BUYER were sent to the SELLER and the original invoice to the SELLER. The cost of the product(s) will be refunded to the BUYER within 10 days following the receipt of these documents. If the right of withdrawal is exercised within 14 days, the product(s) will be returned to the SELLER by the BUYER by cargo, and in this case the shipping fee belongs to the SELLER. If this right is used;
a) Invoice of the product delivered to the third party or the BUYER,
b) Return form,
c) The products to be returned must be delivered complete and undamaged, including their box, packaging and standard accessories, if any.
d) The SELLER is obliged to return the total price and the documents that put the buyer into debt to the BUYER within 10 days at the latest after receiving the notice of withdrawal.
e) If there is a decrease in the value of the goods or a return becomes impossible due to a reason arising from the BUYER's fault, the BUYER is obliged to compensate the SELLER's damages in proportion to the fault.
ARTICLE 6: EXERCISE OF THE RIGHT OF WITHDRAWAL
6.1. BUYER declares that he/she has read and is informed about the basic characteristics of the product subject to the contract, the sales price and payment method and the preliminary information regarding delivery and the distance sales contract on the www.null.coffee website and has given the necessary confirmation electronically. BUYER; By confirming this Preliminary Information and Distance Sales Agreement electronically, the SELLER confirms that it has obtained the address to be given to the BUYER by the SELLER, the basic features of the ordered products, the price of the products including taxes, and the payment and delivery information accurately and completely.
6.2. In distance contracts, the consumer has the right to withdraw from the contract within 14 (fourteen) days without giving any reason and without paying any penalty. It is sufficient to notify us of the exercise of the right of withdrawal in writing or via a permanent data carrier within this period. In contracts regarding the delivery of goods, the right of withdrawal starts from the day the consumer receives the goods, and in other contracts, from the day the contract is concluded.
6.3. For the delivery of the product, this Preliminary Information Form must be confirmed electronically. If the product price is not paid for any reason or is canceled in bank records, the SELLER is deemed to be free from the obligation to deliver the product.
ARTICLE 7: CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED
Unless otherwise agreed by the parties, the consumer cannot exercise his right of withdrawal in the following contracts.
a) In accordance with paragraph 2/ğ of Article 2 of the "Distance Contracts Regulation", which came into force after being published in the Official Gazette dated 27.11.2014 and numbered 29188, "Withdrawal in Distance Contracts regarding the delivery of daily consumption items such as food and beverages to the consumer's residence or workplace within the framework of the seller's regular deliveries" "There is no right."
b) The right of withdrawal cannot be exercised in the contracts/goods and services listed in Article 15 of the Distance Contracts Regulation, which came into force after being published in the Official Gazette dated 27.11.2014 and numbered 29188.
c) The decrease in the value of the goods received by the BUYER or the existence of a reason that makes the return impossible does not prevent the exercise of the right of withdrawal. However, the ORDERER/BUYER accepts and declares to compensate the SELLER for the decrease in the value of the goods resulting from his own fault.
ARTICLE 8: EVENT OF DEFAULT
In case of default by the BUYER, the BUYER agrees to pay the damages and losses incurred by the SELLER due to the delayed performance of the debt. In cases where the BUYER's default is caused by the SELLER's fault, the BUYER will not be obliged to meet any claims for loss or damage.
ARTICLE 9: TERMINATION, TERMINATION AND REFUND OF THE CONTRACT
SELLER may terminate the Agreement without giving any time if the BUYER does not fulfill its obligations arising from this Agreement as specified in this Agreement, the preliminary information form and the Null Coffee Roasters Web Membership Agreement. In addition, the SELLER may give up offering the product/service subject to this Agreement and terminate the service provision, depending on changes in business models and with a completely unilateral decision.
However, the SELLER is obliged to fulfill its performance within the promised period from the date of receipt of the BUYER's order. In case of goods sales, this period cannot exceed thirty days in any case. In this case, the BUYER may terminate the Agreement.
In case of expiration and termination of the contract, the SELLER shall pay all collected payments, including delivery costs, if any, to the BUYER within fourteen days from the date of receipt of the termination notice, to the Legal Interest and Default Interest No. 3095 dated 4/12/1984. It is obliged to repay it together with the legal interest determined in accordance with Article 1 of the Relevant Law and to return all negotiable instruments and similar documents, if any, that put the consumer in debt.
In cases where it becomes impossible to fulfill the goods or services subject to the order, the SELLER must notify the BUYER in writing or via a permanent data recorder within three days from the date of learning of this situation and make all payments collected, including delivery costs, if any, within fourteen days from the date of notification. It must be returned within 1 day. The fact that the goods are not in stock is not considered as impossibility of fulfillment of the goods.
ARTICLE 10: RESOLUTION OF COMPLAINTS AND COMPETENT COURT
Consumer complaints and objections can be made electronically to the SELLER's address info@null.coffee or by calling 0 216 324 8900 .
In addition, applications regarding consumer complaints and objections can be made to the arbitration committee or consumer court on consumer issues in the place where the consumer purchases the goods or services or where he/she resides, within the monetary limits determined by the Ministry in December every year.
A copy of the Agreement has been automatically sent to the e-mail address specified by the BUYER in Article 1.2 of this Agreement to be kept by the BUYER.
Once the order is completed by approving this Agreement, the BUYER is deemed to have accepted all the conditions of this Agreement.
APPENDIX: Preliminary information form
1.1 SELLER/NULL COFFEE ROASTERS:
Title: Null Coffee Roasting Workshop Manufacturing Industry. And Trade. Inc.
Address: Acıbadem Mah. Ata St. No: 10/A1, Kadıköy, Istanbul
Phone: 0 216 324890
Email: info@null.coffee
1.2 BUYER:
Delivery Person
Name / Surname / Title:
Turkish Identity Number :
Address:
Mobile phone :
Email :
ARTICLE 2: PRODUCT/SERVICE(S) AND FEATURES
BUYER has purchased the products whose features are specified in this contract and preliminary information form, which he has approved by marking below. The type, quantity, brand, sales price including VAT, payment method, alternative product preference of the purchased Product//Service are as follows.
ARTICLE 3: SUBJECT
The subject of this Agreement; Consumer No. 6502, regarding the sale and performance of the products/services specified in Article 2, having the qualifications mentioned in this Agreement and the preliminary information form, which the BUYER purchased electronically from the SELLER's website www.null.coffee . It is the determination of the rights and obligations of the parties in accordance with the provisions of the Law on Protection and Distance Contracts Regulation.
BUYER, basic characteristics of the products subject to sale, sales price, payment method, etc. He accepts and declares in accordance with the provisions of this Agreement that he is aware of all preliminary information regarding the product subject to sale, that he has approved this preliminary information electronically and subsequently purchased the product electronically. The preliminary information form and the invoice containing the fees for the products/services to be sent on behalf of the BUYER are an integral part of this Agreement.
ARTICLE 4: PROVISIONS RELATED TO PAYMENT AND DELIVERY
4.1. BUYER is obliged to pay the above-mentioned prices for the products/services subject to the contract, based on the total order amount.
4.2. In order for the Agreement to be concluded, this Agreement must be approved electronically by the BUYER.
4.3. The product/services subject to the contract are delivered/performed to the person/organization at the address specified by the order BUYER within 10 days at the latest following the payment of the product/service fees, depending on the distance of the BUYER's residence and the seasonal and weather conditions of the product/service for each order. .
4.4. For the delivery of the product/service subject to the contract, this Agreement must be approved electronically and delivered to the SELLER and the price must be transferred to the SELLER's account via the payment method preferred by the BUYER. If the price of the product is not transferred to the SELLER's account or is canceled in the bank records, the SELLER is deemed to be free from the obligation to deliver the product.
4.5. BUYER accepts and declares that he/she has read and informed all information regarding the basic characteristics of the product/service subject to the contract, sales price, payment method and delivery and has given the necessary confirmation electronically.
4.6. If the product/service subject to the contract will be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to be delivered does not accept the delivery. In this case, all responsibility belongs to the BUYER.
4.7. If requested during the delivery of the product/service, he/she must show a valid ID card, allow the relevant identification information to be recorded and sign at the relevant places, otherwise the product/service will not be delivered,
4.8. SELLER is responsible for delivering the product/service subject to the contract intact, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.
4.9. The SELLER cannot be held responsible for the ordered product not being delivered to the BUYER due to any problems that the cargo company may encounter during the delivery of the product to the BUYER.
4.10. The SELLER will be relieved of its liability by notifying the BUYER of the situation, provided that it is based on a justified reason, before the fulfillment of the product/service subject to the order becomes impossible and/or the performance obligation arising from the Contract expires. In such a case, if payment has been made by the BUYER; Payment will be refunded to the BUYER.
4.11.After the delivery of the product, if the relevant bank or financial institution does not pay the price of the product to the SELLER due to the unfair or unlawful use of the BUYER's credit card by unauthorized persons, which is not due to the BUYER's fault, provided that the product has been delivered to the BUYER. It must be sent to the SELLER within 3 days. In this case, shipping costs belong to the BUYER. If the product/service is used by the BUYER or if it is not possible to return it for another reason, the product/service fee will be paid to the BUYER and the SELLER within the same period.
4.12.If the SELLER cannot deliver the product/service subject to the Contract within the period due to force majeure or extraordinary circumstances such as adverse weather conditions that prevent transportation or interruption of transportation, it is obliged to notify the BUYER of the situation. In this case, the BUYER may exercise one of the rights to cancel the order, replace the product subject to the Contract with a comparable product, if any, and/or postpone the delivery period until the hindering situation disappears. If the BUYER cancels the order, the amount paid will be paid in cash and in lump sum within 10 days.
4.13. In case the product/service subject to the contract is not in stock and/or the product/service does not arrive or is damaged due to seasonal and weather conditions, the SELLER must inform the BUYER of the situation and the total price paid by the BUYER must be returned to the BUYER within 10 days at the latest. Provided that the SELLER has the right not to deliver the product/service subject to the Contract.
4.14. Persons under the age of 18 cannot shop from the SELLER website, even if products/services intended for children are offered for sale.
4.15. Prices of products/services are displayed on the site in Turkish Lira with value added tax added. BUYER can shop on the website by credit card, money order or EFT. Orders placed by credit card cannot be processed as soon as they are placed, and it is possible to process such orders as soon as the SELLER officials detect that the amount to be paid by the BUYER in accordance with this Agreement is blocked from the credit card or that the money transfer - EFT amount in this amount has reached the SELLER's account. In case of payment by money order or EFT, orders are canceled if the BUYER's payments are not received in the SELLER's account within two days.
4.16. BUYER will inspect the product/service subject to the contract before receiving it; dents, broken, packaging torn, etc. Damaged and defective products/services will not be received from the cargo company. The product/service received will be deemed to be undamaged and intact. The BUYER is responsible for carefully protecting the product/service after delivery.
4.17. Shipping fee is not included in the product price. The shipping cost belongs to the BUYER and will be determined according to the product/service amount. However, if the price of each order exceeds 900.TL, the shipping fee will not be borne by the BUYER, but will be covered by the SELLER.
4.18. The SELLER is not responsible for any deductions made by banks under the name of transfer fees or other names during payments. In this context, the BUYER accepts that he will confirm information such as interest rate, transfer fee, default interest provisions in forward purchases with his Bank and that the said provisions will be determined according to the principles of the contract between him and his Bank.
4.19. In case of a credit card refund request, it is not possible to give a cash refund to the BUYER. The SELLER's obligation consists of paying the amount purchased with the card to the bank. Credit card refunds are made within the framework of the Banks' existing refund procedures and within the agreements made by the SELLER with the Banks. In this context, in installment shopping refunds, the BUYER already accepts that he knows that the Bank can pay him in installments, regardless of the number of installments in which he purchased the product, and that he consents to this. Even if the SELLER gives a one-time refund order to the bank, the refund can be transferred to the credit cards by the Bank in the form of an installment refund to the card every month. BUYER undertakes to have read and accepted this article.
4.20. This service is intended for retail sale and end use only. Even if a preliminary information form and/or sales contract has been created for wholesale and/or resale orders, the SELLER reserves the right to cancel the order and not deliver it. For wholesale and/or resales, the SELLER can also be contacted via info@null.coffee or the SELLER phone number specified on the website.
4.21. This Agreement becomes valid after it is approved electronically by the BUYER and received by the SELLER.
ARTICLE 5: RIGHT OF WITHDRAWAL
BUYER; In distance contracts for the sale of goods, the customer has the right to withdraw from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the product to himself or to the person/organization at the address indicated, without assuming any legal or criminal liability and without giving any justification. Expenses arising from the exercise of the right of withdrawal belong to the SELLER. In order to exercise the right of withdrawal, a notification must be made by registered mail, fax, telephone or e-mail to the SELLER's address stated above within 14 days and the product(s) must be undamaged as it reaches the BUYER. If the right of withdrawal is exercised, it is mandatory to return the copy of the cargo delivery report stating that the product/products delivered to the BUYER were sent to the SELLER and the original invoice to the SELLER. The cost of the product(s) will be refunded to the BUYER within 10 days following the receipt of these documents. If the right of withdrawal is exercised within 14 days, the product(s) will be returned to the SELLER by the BUYER by cargo, and in this case the shipping fee belongs to the SELLER. If this right is used;
a) Invoice of the product delivered to the third party or the BUYER,
b) Return form,
c) The products to be returned must be delivered complete and undamaged, including their box, packaging and standard accessories, if any.
d) The SELLER is obliged to return the total price and the documents that put the buyer into debt to the BUYER within 10 days at the latest after receiving the notice of withdrawal.
e) If there is a decrease in the value of the goods or a return becomes impossible due to a reason arising from the BUYER's fault, the BUYER is obliged to compensate the SELLER's damages in proportion to the fault.
ARTICLE 6: EXERCISE OF THE RIGHT OF WITHDRAWAL
6.1. BUYER declares that he/she has read and is informed about the basic characteristics of the product subject to the contract, the sales price and payment method and the preliminary information regarding delivery and the distance sales contract on the www.null.coffee website and has given the necessary confirmation electronically. BUYER; By confirming this Preliminary Information and Distance Sales Agreement electronically, the SELLER confirms that it has obtained the address to be given to the BUYER by the SELLER, the basic features of the ordered products, the price of the products including taxes, and the payment and delivery information accurately and completely.
6.2. In distance contracts, the consumer has the right to withdraw from the contract within 14 (fourteen) days without giving any reason and without paying any penalty. It is sufficient to notify us of the exercise of the right of withdrawal in writing or via a permanent data carrier within this period. In contracts regarding the delivery of goods, the right of withdrawal starts from the day the consumer receives the goods, and in other contracts, from the day the contract is concluded.
6.3. For the delivery of the product, this Preliminary Information Form must be confirmed electronically. If the product price is not paid for any reason or is canceled in bank records, the SELLER is deemed to be free from the obligation to deliver the product.
ARTICLE 7: CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE USED
Unless otherwise agreed by the parties, the consumer cannot exercise his right of withdrawal in the following contracts.
a) In accordance with paragraph 2/ğ of Article 2 of the "Distance Contracts Regulation", which came into force after being published in the Official Gazette dated 27.11.2014 and numbered 29188, "Withdrawal in Distance Contracts regarding the delivery of daily consumption items such as food and beverages to the consumer's residence or workplace within the framework of the seller's regular deliveries" "There is no right."
b) The right of withdrawal cannot be exercised in the contracts/goods and services listed in Article 15 of the Distance Contracts Regulation, which came into force after being published in the Official Gazette dated 27.11.2014 and numbered 29188.
c) The decrease in the value of the goods received by the BUYER or the existence of a reason that makes the return impossible does not prevent the exercise of the right of withdrawal. However, the ORDERER/BUYER accepts and declares to compensate the SELLER for the decrease in the value of the goods resulting from his own fault.
ARTICLE 8: EVENT OF DEFAULT
In case of default by the BUYER, the BUYER agrees to pay the damages and losses incurred by the SELLER due to the delayed performance of the debt. In cases where the BUYER's default is caused by the SELLER's fault, the BUYER will not be obliged to meet any claims for loss or damage.
ARTICLE 9: TERMINATION, TERMINATION AND REFUND OF THE CONTRACT
SELLER may terminate the Agreement without giving any time if the BUYER does not fulfill its obligations arising from this Agreement as specified in this Agreement, the preliminary information form and the Null Coffee Roasters Web Membership Agreement. In addition, the SELLER may give up offering the product/service subject to this Agreement and terminate the service provision, depending on changes in business models and with a completely unilateral decision.
However, the SELLER is obliged to fulfill its performance within the promised period from the date of receipt of the BUYER's order. In case of goods sales, this period cannot exceed thirty days in any case. In this case, the BUYER may terminate the Agreement.
In case of expiration and termination of the contract, the SELLER shall pay all collected payments, including delivery costs, if any, to the BUYER within fourteen days from the date of receipt of the termination notice, to the Legal Interest and Default Interest No. 3095 dated 4/12/1984. It is obliged to repay it together with the legal interest determined in accordance with Article 1 of the Relevant Law and to return all negotiable instruments and similar documents, if any, that put the consumer in debt.
In cases where it becomes impossible to fulfill the goods or services subject to the order, the SELLER must notify the BUYER in writing or via a permanent data recorder within three days from the date of learning of this situation and make all payments collected, including delivery costs, if any, within fourteen days from the date of notification. It must be returned within 1 day. The fact that the goods are not in stock is not considered as impossibility of fulfillment of the goods.
ARTICLE 10: RESOLUTION OF COMPLAINTS AND COMPETENT COURT
Consumer complaints and objections can be made electronically to the SELLER's address info@null.coffee or by calling 0 216 324 8900 .
In addition, applications regarding consumer complaints and objections can be made to the arbitration committee or consumer court on consumer issues in the place where the consumer purchases the goods or services or where he/she resides, within the monetary limits determined by the Ministry in December every year.
A copy of the Agreement has been automatically sent to the e-mail address specified by the BUYER in Article 1.2 of this Agreement to be kept by the BUYER.
Once the order is completed by approving this Agreement, the BUYER is deemed to have accepted all the conditions of this Agreement.
APPENDIX: Preliminary information form